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Why should I use your service?

How can I get a quote?

How long does a translation take?

How will the completed assignment be returned?

What about pricing?

Do you provide certified translations?

Will your company sign a Confidentiality Agreement ?

Does your company use machine translation?

Why does your translation company ask about the target audience or readership of translated document?

How will my translated document be returned to me?

How do I pay?

What if I am unhappy with your translation?

Why should I use your service?

We provide first class quality service at extremely competitive price.

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How can I get a quote?

Our online quoting and order service is available worldwide - 24 hours a day, 7 days a week, 52 weeks of the year. Please click Pricing for details and get a free personalized quote.

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How long does a translation take?

The turnaround is dependent on many factors, such as the assignment size, technical complexity, typesetting, etc. Please click Turnaround to get the details.

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How will the completed assignment be returned?

It can be returned as what our clients have originally instructed. It can be via either electronic forms or hard copy. Please click Workflow for details.

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What about pricing?

We strive to get a big market share with quality service at low price. We're at the low end of the scale, extremely competitive by international standards (please refer to Pricing for details). You can be assured that our service quality is the first class (please go to Quality Framework and Customer Care for details).

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Do you provide certified translations?

Certainly. Upon request, we provide notarized certification of accuracy on our letterhead, attesting that the translation is a true, accurate, and correct rendering of the original document. These certified translations are accepted by such institutions as court, government departments, etc.

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Will your company sign a Confidentiality Agreement ?

Yes. Our company is open to signing a  legally binding non-disclosure and confidentiality agreement of your choice.

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What is the difference between consecutive interpretation and simultaneous interpretation?

Please refer to Interpreting for details.

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Does your company use machine translation?

No. In order to keep our translation quality, we work only with professional human translators. We do not employ machine translation because it cannot generate text that is intelligible, elegant and appropriate in style and content.

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Why does your translation company ask about the target audience or readership of translated document?

There are differences between variants of the same language, such as French in Canada and Europe, Chinese in Mainland China and Southeast Asia countries, etc. Our translators are sensitive to the cultural and linguistic subtleties and nuances. If your documents are aimed at different audiences, please let us know.

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How will my translated document be returned to me?

Please refer to Workflow for details.

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How do I pay?

Please go to Payment for details.

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What if I am unhappy with your translation?

Although it's unlikely that you are unhappy with our translation, we will work on it until it reaches your satisfaction. If you are still not satisfied, we will give you a 100% refund.

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